Terms & Conditions


I. Applicability of General Sales Conditions

1.1. These General Sales Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted or listed in the catalogue for Petit Secret Chocolate. ("Petit Secret Chocolate. "We" or "Us") for the United States. Any terms and conditions not expressly included herein are excluded. By placing an order, the Customer accepts these General Sales Terms and Conditions. Petit Secret Chocolate. reserves the right to modify the General Sales Terms and Conditions at any time. All new transactions with Petit Secret Chocolate. entered into after the effective date of any such modification shall be governed by the modified Terms and Conditions.

1.2. No additional condition sought to be introduced by any purchaser shall be deemed applicable unless expressly accepted in writing by an authorized officer of Petit Secret Chocolate. The failure of Petit Secret Chocolate. to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights.

 

II. Requests and Confirmation 

2.1. Orders may be made:

- By telephone:

Jackson, Wyoming:  1-307-690-7483

Hours of Operations 9:00 AM to 5:00 PM Rocky Mountain Time

- By internet at www.petitsecret.com 

Specific and clear information as to your name (as it appears on any credit card you may provide), billing address, shipping address and mode of payment is critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to the purchaser.

2.2. Once an order has been placed, cancellations or changes will not be accepted. However, in exceptional situations, Petit Secret Chocolate. will try to honor requests for changes. A fee will be charged in the event Petit Secret Chocolate. is able to effect a requested change. In no event can a change be made once a shipment has been accepted by the shipping service.

2.3. Each order is subject to approval by Petit Secret Chocolate. Petit Secret Chocolate. reserves all rights to reject any order due to insufficient stock, incomplete customer information, or for any other lawful reason. Petit Secret Chocolate. undertakes to inform the purchaser within two (2) business days following receipt of an order if there will be a problem filling it.

 

III. Prices 

3.1. Unless otherwise noted, all Petit Secret Chocolate. pricing and other charges are stated in US Dollars ($) before tax. Prices are subject to change.

3.2. Shipping charges, which are payable by the purchaser, are extra, and vary by destination. Details are available upon request from Petit Secret Chocolate.

 

IV. Payment at Time of Order 

4.1. All purchases are subject to immediate payment using Visa, MasterCard, or American Express. Petit Secret Chocolate. may be able to offer discounted terms upon request. Please contact us for details. 

4.2. Please pay attention to detail when providing credit card and shipping information. Make sure to inform us as to the type of card and to give us your account number, security code and the expiration date, as well as your name exactly as it appears on your card. Your signature is required on all orders. Please see our Privacy Policy Statement (below) to understand how personal information is treated. 

 

V. Availability of Products 

5.1. The catalogue lists all of the products that generally are available from Petit Secret Chocolate. From time to time products may be out of stock or otherwise unavailable. Please contact us with any product inquiries.

5.2. Certain special gift items are unique and handcrafted and, therefore, available only in small quantities. To confirm availability, please call Petit Secret Chocolate before ordering.

5.3. For gift baskets and hat boxes, Petit Secret Chocolate. reserves the right in the event of the unavailability of an item(s) to substitute an item(s) of equal or greater value.

5.4. The presentation of gift items may be modified to insure proper delivery and handling.

 

VI. Delivery of Products

6.1. Product Shipping

6.1.1. The accuracy of the shipping information provided by the purchaser is crucial in making sure that orders can be delivered properly. This allows Petit Secret Chocolate. customers to enjoy Petit Secret Chocolate.products for the full extent of their shelf life. Petit Secret Chocolate. cannot be held responsible for incomplete or erroneous delivery instructions.

6.1.2. After acceptance of an order, Petit Secret Chocolate. will prepare and forward it to the shipping service. Although Petit Secret Chocolate. can assure delivery to most specified locations, it is up to the purchaser to verify receipt with the shipping service. Failure to identify properly to the shipping service problems with delivery may result in the purchaser’s inability to make a successful claim. Most shipping services require a signature upon delivery. Once the product is delivered according to shipping instructions, neither Petit Secret Chocolate.nor the shipping service can be held responsible for loss or for damage caused by environmental conditions.

6.2. Shipping Charges

6.2.1. Deliveries are made on BUSINESS DAYS and, for an extra charge, Saturdays. No deliveries are made on Sundays, Mondays or holidays.

Delivery to all of our locations is as follows:

Priority Overnight Delivery: Next day delivery for orders placed before 3:00 PM EST, arrival to most destinations by noon.

Standard Overnight Delivery: Next day delivery for orders placed before 3:00 PM EST, arrival to most destinations by 7:00 PM.

Any order received after 3:00 PM EST will be processed and shipped on the next available business day.

6.2.3. Petit Secret Chocolate. will not be responsible for delays caused by events beyond its control, including strikes, natural disasters or terrorism.

Shipping times may be extended during busy holiday seasons (THANKSGIVING, CHRISTMAS, VALENTINE’S DAY, EASTER AND MOTHER’S DAY). 

 

VII. Transfer of Risk 

The purchaser assumes risk of product loss or deterioration once the product is tendered to the delivery service. 

 

VIII. Criticisms and Complaints 

8.1. Petit Secret Chocolate. prides itself on the high level of its products and service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy, but need your help in order to do so. Damage claims should be clearly described in writing, dated and signed.

8.2. All claims must be received by Petit Secret Chocolate. within 48 hours of product delivery. Claims received thereafter may not be honored. No claim for defective product can be processed without return of defective product. When warranted, Petit Secret Chocolate. will issue a call tag and pay for return shipping. Claims should be sent to Petit Secret Chocolate. Customer Service Department, by email or by postal service, offering proof of delivery of the parcel to Petit Secret Chocolate.. The address for claims is as follows:

Post Office Box 6536, Jackson, Wyoming - USA 

Email: info@petitsecret.com

8.3. No claim will be reviewed unless accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, at Petit Secret Chocolate. own discretion will determine the appropriate remedy, which may include a refund of payment or a reshipment of product.

8.4. Petit Secret Chocolate. SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMIT, LOSS OF PROFIT, REVENUE OR OTHER BENEFITS ARISING FROM CLAIMS HEREUNDER, OR FOR CLAIMS AGAINST THE PURCHASER BY ANY THIRD PARTY. 

 

IX. Returns

9.1. Returns will be accepted by Petit Secret Chocolate. only upon its prior written agreement and in no case more than 48 hours after delivery to a recipient. 

9.2. Where Petit Secret Chocolate. accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, Petit Secret Chocolate. will allow the free replacement of the product or the return of the amount paid by the purchaser. In making a purchase, the purchaser, on behalf of itself and any recipient of the purchase, waives any additional claims it may have, including for interest and other payments. 

 

X. Right of Access and Correction 

10.1. Our Privacy Policy Statement 

Because of our concern with the protection of your private life and information personal to you, Petit Secret Chocolate. treats with the strictest confidentiality all personal information it receives about its customers. We will request from a purchaser only the information (including name and street and email addresses) necessary to fill and follow-up on an order.

10.2. Customer Communications 

You also are encouraged to tell us how we can keep you up-to-date with our product line, especially seasonal specials. We would be happy to communicate with you, and to have you communicate with us, by mail, email or telephone. 

Our mailing address:PO Box 6536 Jackson, WY 83002 - USA 

Our email address: info@petitsecret.com

Telephone: 1-307 690-7483

 

XI. Warranty 

11.1. Petit Secret Chocolate. guarantees the quality and freshness of its products for three weeks from the time they leave our kitchen in Wyoming, so long as they are handled and stored as recommended by the materials that accompany each shipment. 

11.2. EXCEPT AS SET FORTH IN THIS SECTION, Petit Secret Chocolate. MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES WITH REGARD TO ITS PRODUCTS, INCLUDING ANY WARRANTIES AS TO THE FITNESS OF ITS PRODUCTS FOR A PARTICULAR PURPOSE. ANY SUCH ADDITIONAL WARRANTIES HEREBY ARE DISCLAIMED.

 

XII. Governing Law

All of our transactions shall be governed by the laws of the State of Wyoming without regard to its choice of laws provisions.

 

Thank you for shopping with us.

 

Note: The photos on our Online Catalogue may not be accurate depictions of the products featured therein.